Technical assitance at the Willamette Internet Exchnage (WIX) is provided on an office hours basis from 08:00 to 5:00 PST, Monday through Friday. The normal communications channel for technical support is email to noc@thewix.net. WIX aims for a 24-hour turnaround on all email support requests. NWAX operations staff are also available by telephone +1 541 255 0280.

Emergency 24x7x365 Support

A 24-hour hotline is available, +1 541 255 0280, for emergency support calls which fall outside normal office hours. This support channel is intended for emergencies only, including:

• WIX crticial systems issues causing loss of service to members

If there is no immediate answer, please call back again or try a different number.